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Table of Contents:

1. Acknowledgement
2. Introduction
1. Brief History
2. Mission
3. Services Offered to Fulfill Mission
4. Operation Manager Profile
3. Process Strategy
1. Process Structure
2. Customer Involvement
3. Resource Flexibility
4. Competitive Priorities
1. Top Quality
2. On-time Delivery
3. Flexibility,,,,,
4. Low Cost
5. Analysis
1. Order Fulfillment Flowchart
2. Cause-and-Effect Diagram
3. Pareto Chart
6. Recommendation
7. Conclusion
8. Links.